Premier Access Insurance Company
Lockbox Services - #0134114
PO Box 884114
Los Angeles, CA 90088-4114

PLEASE USE THIS ADDRESS ONLY WHEN SENDING PAYMENTS VIA STANDARD MAIL. If you have any questions, please reach out to your Account Management Team. Thank you for your prompt assistance by using the new address on your next payment.

Dear Network Providers,

We understand how the Change Healthcare outage has impacted you, our valued providers. Premier has been working diligently for a solution. We have partnered with a print vendor that will begin mailing out paper checks for commercial Claims and all Capitation payments on Monday and Tuesday, April 29th & 30th, 2024.

EFT’s will not be available at this time for commercial claim payments or capitation payments. It is also important to note that an explanation of the payment will not be included with this check, however, the memo line will indicate the payment type ( Claim Payment or Capitation). Although we have experienced roadblocks and delays, EOP implementation is our highest priority.

If you participate in our Premier PPO or DHMO plans, please utilize Vyne Dental or DentalXChange for electronic claims submission as we are unable to utilize the CHC affiliate, Optum iEDI.

We hope this information is helpful to you as you provide necessary dental services to Premier Access members. Additionally. Premier Access/Access Dental Plan would like to extend our most sincere gratitude for your patience, support and continued participation as we navigate the challenges that resulted from the CHC incident. We are dedicated to serving our valued provider network through any obstacle that may arise.

Sincerely,

Provider Relations Department

Premier Access/Access Dental Plan

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Change in claims and correspondence address for Access Dental/Premier Access. Click here for for details.

Please access information and training on the new ADP provider portal and member portal.